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Customer Service
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- Privacy & Security
- Returns & Refunds
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We will send an e-mail to let you know your order has been processed and despatched.
Orders typically take between 1 and 5 days to arrive. If an item is out of stock then delivery may take up to 28 days. If there is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.
Nearly all orders arrive within a few days, however please allow up to 28 days for delivery. Please contact us for further information. - Privacy & Security
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We do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.
We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Distance Selling Regulations 2000.
Information collected; We collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers
For your peace of mind we use only recognised companies to process our customer's online credit and debit card payments. Our payment service provider are trusted by thousands of companies and provide the safest means available today of shopping on the Internet.
We never see your credit or debit card details, instead our payment service providers process your payment and do their own security checks before telling us if your payment has been accepted - Returns & Refunds
- We offer a 28 day no-quibble money back guarantee!
You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.
You are entitled to return your item(s) to us in their original condition within 28 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase. You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post.
International customers wishing to return items for exchange or refund must do so at their own cost. Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.
IF YOU REQUIRE A REFUND PLEASE CONTACT US VIA EMAIL TO OBTAIN A RETURNS FORM.
Please remember to include your original order number when communicating with us. - Ordering
- Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.
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We accept payment through PayPal, and also Worldpay; including Switch, Visa and Mastercard. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
You may cancel your order within 28 days of your receipt of the goods, and we will refund to your card within 30 days of cancellation. We aim to respond to all complaints within 5 working days, we will also endeavour to keep you informed throughout the process.
Regarding orders shipped to the nominated shipping address that are returned to us as 'uncalled for'. To have the order posted again you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected. - Payment, Pricing & Promotions
- The final part of our Checkout page, after you have typed in your address, is to choose how you would like to pay for your order.
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You can choose 'Pay by Worldpay' to make a payment online using your credit or debit card or by PayPal. Both of these choices offer you a safe and convenient means of paying for your order.
Pricing is including VAT and is subject to change in accordance with VAT rises and falls as necessary.
Promotions will be shown on the homepage, via Twitter and our facebook page as and when they appear.
If you are unsure at any time, please contact us - we are always happy to help! - Viewing Orders
- Our shopping basket is not the same as a real one but it does the same job. When you add items to your shopping basket, we remember which items they are so that when you are ready to pay for your order, we then display all the items you have chosen. Like a real shopping basket, you can take items back out again if you have changed your mind or made a mistake.
- Once you have placed your order you can view it by logging into your account, we will also keep you updated by emailing you the status of your order.
- Updating Account Information
- Once you have registered your details with us, you can log in at any time and amend your account details. If you have any problems amending your details you can email us and we can make the changes for you or guide you through the process.
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